Terms and Conditions (GTC)

Resin Art Zürich Janina Heusser · Südstrasse 11 · 8180 Bülach · Switzerland

§ 1 scope

These General Terms and Conditions (GTC) apply to all contracts between me, Resin Art Zürich, and you as a customer, which come about via my online shop resin-art-zuerich.ch, by e-mail or as part of a personal order or course booking.

I distinguish between consumers (private individuals) and businesses. Any differing, conflicting, or supplementary terms and conditions on your part will not become part of the contract unless I expressly agree to their validity in writing.

§ 2 Contract

The presentation of products in my online shop does not constitute a legally binding offer, but rather an invitation to place an order. By completing the order process, you submit a binding offer to purchase.

The contract is concluded as soon as I confirm your order by email or send the ordered goods.

For individually crafted works (especially bridal bouquet preservation, personalized engravings), the order is only considered accepted once the agreed deposit according to § 4 has been received by me.

§ 3 prices and terms of payment

All prices are in Swiss francs (CHF).

As a small business, I am currently not subject to VAT; therefore, the prices shown do not include VAT.

Payment is made via the payment methods offered during the ordering process and is due immediately upon ordering, unless expressly agreed otherwise.

§ 4 Down payment for custom-made products

For bridal bouquet preservation orders and other custom-made pieces, a deposit of 20% of the order value is required. This secures your processing appointment. You pay the remaining balance once your artwork is complete, before shipping or collection.

The deposit is non-refundable; no voucher will be issued for it. If the underlying event (e.g., your wedding date) is postponed, I will arrange a free alternative date with you once. If you have already paid the full amount (deposit and final payment) at the time of cancellation, you will receive a voucher for the amount paid, less the deposit.

If your bridal bouquet does not arrive within 5 days of the event, the reservation will be cancelled and a cancellation fee of 30% of the order value will be charged in addition to the retained deposit.

Further details about the bridal bouquet preservation process can be found on my FAQ page.

§ 5 Vouchers

I offer pre-made gift vouchers as well as customizable gift vouchers. You can customize the background, text, and font of the custom vouchers, but not with your own images.

My vouchers have no expiry date. Cash payment of the voucher value is not possible.

If the voucher is linked to a service appointment (e.g., a gift of flower preservation), the recipient should contact me with the voucher code to schedule an appointment. The appointment is subject to availability in my booking calendar.

Refunds for vouchers already purchased will only be issued in justified exceptional cases and after individual consultation with me.

§ 6 Courses

Your course registration is initially marked as "pending" and will be marked as "confirmed" upon receipt of payment. If I cancel a course (e.g., due to insufficient enrollment), you will receive either a replacement date or a full refund of the amount paid.

If you cancel your participation up to 14 days before the course starts, I will refund your payment minus a processing fee. For cancellations made later or in case of no-show, no refund will be issued; however, you are welcome to send a substitute participant in your place at any time.

§ 7 Delivery and shipping

I deliver within Switzerland, to the EU, and to other countries. You can see which countries I currently deliver to during the ordering process and on my shipping page.

Delivery will only take place after payment has been received. For standard items in stock, the delivery time is approximately 2–4 business days within Switzerland and approximately 4–8 business days within the EU; for deliveries to more distant countries, the delivery time will be extended accordingly.

Custom-made pieces (especially bridal bouquet preservation) follow their own, significantly longer timeline: The processing time is generally 20 to 24 weeks from receipt of your bridal bouquet or materials, and even longer during peak season (May to September). This processing time is not a shipping delay and does not constitute a defect.

For deliveries abroad, country-specific import duties, customs fees, or VAT may apply. These are not included in the purchase price and will be invoiced to you directly upon delivery. The necessary commercial invoice will be automatically included with your shipment; however, I am not liable for delays caused by customs procedures or incomplete recipient information in the destination country.

The risk of accidental loss or damage to the goods passes to you upon handover to the transport company, unless mandatory law provides otherwise.

To avoid shipping costs, you can also pick up your order from me in Bülach by arrangement.

§ 8 Retention of title

The delivered goods remain my property until the purchase price has been paid in full.

§ 9 Special features of natural materials

All products containing dried flowers, blossoms or other natural materials – especially bridal bouquet preserves – are subject to the natural properties of these materials.

Epoxy resin develops a subtle, warm tint over the years, primarily due to UV exposure; darker shades conceal this best, while clear or light castings reveal it most clearly. Color changes are also natural in the embedded flowers: lighter blossoms may fade or appear transparent, and darker reds may shift towards burgundy. Small air bubbles or inclusions in the resin, as well as visible casting seams in multi-part pieces, are characteristic of handcrafted work.

All of this is inherent to the materials and does not constitute a defect in a legal sense. By placing your order or submitting your bridal bouquet or other materials, you expressly acknowledge and accept this risk. Any claims for compensation, price reduction, or refunds based on this are excluded. You can find further details on my FAQ page regarding bridal bouquet preservation.

A personal word on this:

I've realized that no matter how thoroughly I explain the preservation process, all the things that can happen, and the final result, I can't control another person's expectations or feelings. No matter how often I talk about flowers, their potential color changes, bubbles, fine lines at the edges, or the transparency of petals on my website and social media, there are always people who don't want to hear it or don't understand.

I do this job with passion because I love capturing flowers and their beauty. My goal isn't to exploit customers or ruin their day. My intention is for you to have flowers you can cherish for the rest of your life.

With individual art forms like flower preservation, anything can happen. The more experience you have, the more you can mitigate these variables – but a bubble can still form in the middle of the hardening process, and I can't remove it afterward. Transparency can occur in petals, bubbles can be trapped under leaves, small fragments of petals can shift, and so on.

What I can promise you as an artist and managing director is professionalism, honesty, and transparency.

§ 10 Withdrawal

Although Swiss law generally does not provide for a statutory right of withdrawal for distance contracts, I voluntarily grant you a 14-day right of withdrawal. The period begins upon receipt of the goods; in the case of multiple partial deliveries, upon receipt of the last partial delivery.

To exercise your right of withdrawal, simply send me a message: Resin Art Zürich, Südstrasse 11, 8180 Bülach, or by email in**@***************ch.chYou are responsible for the return shipping costs. The refund will be issued within 14 days via your original payment method; however, I may deduct any depreciation in value of the goods resulting from improper use.

The following are excluded from the right of withdrawal: goods individually made or personalized according to your wishes (e.g., self-selected colors, sizes, or shapes, as well as engravings with names or dates), as I cannot resell these after production; deposits made according to § 4; and bridal bouquets and other natural materials that have already been sent or processed, which I cannot accept back. You can find the detailed cancellation policy on my page about cancellation, exchange, and returns.

§ 11 Warranty

The statutory warranty provisions of the Swiss Code of Obligations apply.

Please report any obvious defects to me in writing (e.g., by email) within 7 days of receiving the goods. After this period, the goods will be considered approved, provided the defect could have been detected upon careful inspection.

The warranty expressly excludes the material-related characteristics of natural materials described in § 9.

§ 12 Limitation of Liability

To the extent permitted by law, I am not liable for indirect damages, lost profits or other consequential damages.

I exclude liability for damages resulting from slight negligence to the extent permitted by law. My liability for damages resulting from gross negligence or intent, as well as for personal injury, remains unaffected.

§ 13 Data protection

I collect, process, and use your personal data exclusively within the framework of applicable data protection regulations (in particular the Swiss Federal Act on Data Protection and, where applicable, the EU General Data Protection Regulation). You can find details in my separate privacy policy.

§ 14 Final provisions

Swiss law applies exclusively, excluding the Vienna Sales Convention (UN Sales Law/CISG).

The place of jurisdiction is Bülach, insofar as legally permissible.

Should a provision of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

As of: September 2025